Privacy Policy

Privacy Policy

1. Introduction

PGwalah Pvt Ltd (“PGwalah”, “we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy (“Policy”) applies to those who visit the Website owned and operated by PGwalah Pvt Ltd, as well as users of our Services. This Policy describes how PGwalah collects, uses, shares, and secures the personal information you provide. It also describes your choices regarding use, access, and correction of your personal information. The use of information collected through our Services shall be limited to the purpose of providing the service for which the Customer has engaged PGwalah. The capitalized terms used in this Policy but not defined herein shall have the same meaning as defined in our Terms of Service at PGwalah.com/terms (“Terms”).

2. Data Policy

PGwalah is the controller of personal data submitted by you or otherwise collected when you use our Website or Services. We process your data primarily to fulfill the contract we have with you or to pursue our legitimate interests. We may process your data when we believe we have a legal obligation to do so.

Your data may be disclosed to our vendors, affiliates, agents, and subsidiaries to the extent reasonably necessary to provide you with services such as room letting, housekeeping, food, payment processing, marketing, web analytics, and statistics. These third parties use any information we share only to support us and our efforts to provide you with our Website or Services. We entrust your data solely with partners known for high data protection standards.

We will store your personal information only for the necessary period required due to the purpose of their processing. You have the right to access, rectify, or erase your personal data, restrict processing, and object to processing of your data at any time. Requests may take up to 30 days to process.

3. Information We Collect

We collect certain information to help us operate and provide the Website and our Services.

3.1. Automatically through the Website

We automatically collect information about your device(s) and your visits to the Website, including IP address, browser type, time zone setting, URL clickstream, page interaction information, and tracking information using technologies like cookies and web beacons.

3.2. Information You Provide to Us

We collect information you provide directly to us through the Website or Services, including your name, email address, phone number, and any information you upload through our Service.

4. Your Google User Data

If you provide the App access to your Google data, the App’s use of that data will be subject to specific restrictions. We will not transfer this Gmail data to others unless necessary to provide and improve features, comply with applicable law, or as part of a merger, acquisition, or sale of assets.

5. How Your Information is Used

We use the information we collect to:

• Provide you with information and Services offered on our Website.
• Manage your access to our Website or Services.
• Send you information that allows you to use our Website or Services.
• Comply with applicable laws and regulations.

6. How Your Information is Shared

We do not sell or share your information with third parties for their own direct marketing purposes. We may share your information with our vendors, service providers, and agents to provide you with the Website or Services.

7. Your Choices

You may opt out of receiving certain communications from us. Certain emails may be necessary to provide you with our Website or Services, and you will continue to receive these emails if appropriate.

8. Security

We implement measures designed to secure your personal information from accidental loss and unauthorized access, use, alteration, and disclosure. The transmission of information via the Internet is not completely secure, and we cannot guarantee against access by unauthorized third parties.

9. Children’s Privacy

Our Website and Services are not directed toward children. We do not knowingly collect information from anyone under the age of 18.

10. External Links

Our Website may include links to other websites. These websites have their own privacy policies, and we do not accept responsibility for their privacy practices.

11. Geographic Locations

The Website is operated, and the Services are provided, from India. By using our Website or Services, you consent to the transfer, processing, and storage of your information in India.

12. Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. If we make material changes, we will post the new policy on the Website. You are responsible for periodically checking for updates.

13. Data Protection

We continuously implement and update measures to help protect your personal data against unauthorized access, loss, destruction, or alteration. If you know or suspect that your account credentials have been compromised, please contact us.

14. How to Contact Us

For questions or complaints about this Privacy Policy, please contact us at info@pgwalah.com.